Last Updated: January 2025

qq99 Privacy Policy — How We Protect Your Data

Your privacy is taken seriously at qq99. This policy explains exactly what data we collect, why we collect it, how it is used, and what rights you have over your personal information as a player on the qq99 platform.

Privacy at a Glance

Six Things qq99 Does to Protect Your Privacy

Before you read the full policy, here's a plain-language summary of how qq99 handles your personal data.

Encrypted Data Storage

All personal data stored by qq99 is protected using industry-standard encryption. Your account details, payment information, and transaction history are never stored in plain text.

No Data Selling

qq99 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information stays within the qq99 ecosystem and is only shared where legally required or operationally necessary.

Minimal Data Collection

qq99 only collects the data that is genuinely needed to operate your account, process payments, and comply with legal obligations. We don't collect data just because we can.

Controlled Third-Party Access

Where qq99 works with third-party service providers — such as payment processors — those providers are contractually required to handle your data securely and only for the specific purpose it was shared.

Your Rights Are Real

You have the right to access, correct, or request deletion of your personal data at any time. qq99 will respond to data requests within a reasonable timeframe and without unnecessary barriers.

Transparent Cookie Use

qq99 uses cookies to keep the platform running smoothly and to understand how players use the site. You can manage cookie preferences at any time through your browser settings.

This Privacy Policy applies to all users of the qq99 platform at qq99.org. By registering an account or using any part of the qq99 service, you confirm that you have read and understood how we handle your personal data.

01 Who We Are

qq99 is an online gaming and sports betting platform operating at qq99.org. For the purposes of this Privacy Policy, qq99 is the data controller — meaning we are responsible for deciding how and why your personal data is collected and processed.

If you have any questions about this Privacy Policy or how your data is handled, you can contact us directly at [email protected]. We aim to respond to all privacy-related queries within 5 business days.

02 Data We Collect

qq99 collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site, and occasionally from third-party verification services. Here is a breakdown of the categories of data we collect:

Data Category Examples How Collected
Identity Data Full name, date of birth, gender Registration form
Contact Data Mobile number, email address Registration form
Verification Data National ID, passport copy KYC verification process
Financial Data bKash/Nagad/Rocket account number, transaction history Deposit and withdrawal activity
Technical Data IP address, device type, browser, operating system Automatically via platform access
Usage Data Pages visited, games played, bet history, session duration Automatically via platform activity
Communications Data Support chat logs, email correspondence When you contact qq99 support

qq99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

03 How We Use Your Data

qq99 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are unrelated to your qq99 account or the services we provide.

  • To create and manage your qq99 account, including verifying your identity and age.
  • To process deposits and withdrawals via bKash, Nagad, and Rocket securely and accurately.
  • To provide customer support and respond to your queries, complaints, or account issues.
  • To detect and prevent fraud, money laundering, and other prohibited activities on the platform.
  • To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements.
  • To improve the qq99 platform based on how players use it — identifying bugs, optimising performance, and developing new features.
  • To send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts.
  • To send promotional communications about qq99 offers and bonuses, where you have opted in to receive them.

You can opt out of promotional communications at any time by contacting [email protected] or updating your notification preferences in your account settings.

04 Legal Basis for Processing

qq99 processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

  • Contract performance — processing your data is necessary to provide the qq99 service you have signed up for, including account management and payment processing.
  • Legal obligation — qq99 is required by law to collect and retain certain data, including identity verification records and transaction histories, for AML compliance purposes.
  • Legitimate interests — qq99 has a legitimate interest in detecting fraud, securing the platform, and improving the service for all players.
  • Consent — where qq99 sends you marketing communications or uses non-essential cookies, this is done on the basis of your consent, which you can withdraw at any time.

05 Data Sharing and Third Parties

qq99 does not sell your personal data. We share data with third parties only where it is necessary to operate the platform or comply with legal requirements. All third-party service providers who receive your data are contractually bound to handle it securely and only for the specific purpose for which it was shared.

  • Payment processors — bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions.
  • Identity verification providers — where KYC checks are required, your identity documents may be shared with a licensed verification service.
  • Game providers — third-party game studios may receive anonymised usage data to support game performance and fairness auditing.
  • Legal authorities — qq99 may be required to disclose data to law enforcement or regulatory bodies where legally compelled to do so.
  • Analytics providers — anonymised, aggregated usage data may be shared with analytics tools to help qq99 understand platform performance.

qq99 never shares your personal data with advertisers, data brokers, or any third party for commercial marketing purposes without your explicit consent.

06 Cookies and Tracking

qq99 uses cookies and similar tracking technologies to keep the platform functioning correctly and to understand how players interact with the site. Cookies are small text files stored on your device when you visit qq99.org.

  • Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled.
  • Functional cookies — remember your preferences, such as language settings and display options, to improve your experience on qq99.
  • Analytics cookies — collect anonymised data about how players use the platform, which pages are visited most, and where errors occur. This helps qq99 improve the service.
  • Marketing cookies — used only where you have given consent, to track the effectiveness of qq99 promotional campaigns.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the qq99 platform.

07 Data Retention

qq99 retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The specific retention periods depend on the type of data:

  • Account and identity data is retained for a minimum of 5 years after account closure to comply with AML regulations.
  • Transaction records are retained for a minimum of 5 years in line with financial record-keeping requirements.
  • Support communications are retained for 2 years after the last interaction, unless a longer period is required for an ongoing dispute.
  • Technical and usage data collected via cookies is typically retained for no longer than 13 months.

When data is no longer required, qq99 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

08 Data Security

qq99 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

  • All data transmitted between your device and qq99.org is encrypted using TLS (Transport Layer Security).
  • Stored personal data is encrypted at rest using industry-standard encryption protocols.
  • Access to personal data within qq99 is restricted to staff who genuinely need it to perform their role.
  • qq99 conducts regular security reviews and vulnerability assessments to identify and address potential risks.
  • In the event of a data breach that poses a risk to your rights, qq99 will notify affected players as quickly as possible.

While qq99 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role — keep your password strong and do not share your login details with anyone.

09 Your Rights

As a qq99 player, you have a number of rights over your personal data. qq99 is committed to making it straightforward for you to exercise these rights. To make a request, contact [email protected] with the subject line "Data Rights Request".

Right of Access

You can request a copy of all personal data qq99 holds about you. We will provide this within 30 days of your request.

Right to Rectification

If any data qq99 holds about you is inaccurate or incomplete, you have the right to have it corrected.

Right to Erasure

You can request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.

Right to Object

You can object to qq99 processing your data for direct marketing purposes at any time. We will stop immediately upon receiving your request.

Right to Restriction

In certain circumstances, you can request that qq99 restricts the processing of your data while a dispute or review is ongoing.

Right to Portability

You can request a copy of your data in a structured, machine-readable format so that you can transfer it to another service if you choose.

qq99 will not charge a fee for handling data rights requests in normal circumstances. We aim to respond within 30 days. If a request is complex or you have submitted multiple requests, we may extend this period by a further 30 days and will notify you accordingly.

10 Children's Privacy

qq99 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on qq99, please contact us immediately at [email protected].

Upon receiving such a notification, qq99 will investigate and, if confirmed, close the account and delete all associated personal data as quickly as possible. Age verification checks are carried out as part of the standard account verification process to help prevent underage access.

11 Updates to This Policy

qq99 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the law, or improvements to our data practices. When material changes are made, we will notify registered players via email or an in-platform notification.

The updated policy will always be published on this page with a revised "Last Updated" date at the top. We encourage you to check this page periodically. Continued use of the qq99 platform after an update is published constitutes your acceptance of the revised policy.

If a future update to this Privacy Policy materially changes how qq99 uses your data in a way that requires your fresh consent, we will ask for that consent explicitly before the change takes effect.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way qq99 handles your personal data, please get in touch with our support team. We take all privacy queries seriously and will respond as quickly as possible.

  • Email: [email protected]
  • Support is available 24 hours a day, 7 days a week.
  • For urgent privacy concerns, live chat within the qq99 platform is the fastest way to reach us.

When contacting us about a data rights request, please include your registered email address and a brief description of your request so we can locate your account and respond efficiently.

Your Data Is Safe — Now Let's Play

Join qq99 and Experience Gaming You Can Trust

qq99 is built for players in Bangladesh who want a secure, fair, and enjoyable gaming experience. Register for free, deposit via bKash or Nagad, and start playing today — knowing your data is protected every step of the way.

18+ only. Please play responsibly. Responsible Gaming Policy